We have had some difficulty over the years coming up with meaningful performance metrics for individual collectors due to the unique nature of our office’s organization. We have never considered ourselves a true call center so using the typical calls per hour type of measurement was not an ideal solution.
I was debating with myself whether I was qualified to offer suggestions on how to manage your email in-box given that I currently have over 1000 emails sitting in mine. Granted, they’ve all been read, and I am sure some are completely outdated and can just be deleted. However, I figured if I wasn’t making use of certain tips and tricks I’d be in even worse shape.