Monthly Archive

Collector Performance Measures

We have had some difficulty over the years coming up with meaningful performance metrics for individual collectors due to the unique nature of our office’s organization. We have never considered ourselves a true call center so using the typical calls per hour type of measurement was not an ideal solution.

Email Out of Control?

I was debating with myself whether I was qualified to offer suggestions on how to manage your email in-box given that I currently have over 1000 emails sitting in mine. Granted, they’ve all been read, and I am sure some are completely outdated and can just be deleted. However, I figured if I wasn’t making use of certain tips and tricks I’d be in even worse shape.