2016 Collector Training

Fly Higher!

Our 7th Annual Collector Training took place in Anaheim, California from March 7-9, 2016.

Over the past 7 years, we've brought basic collection skills, new technology, compliance information, and networking opportunities to every level of government and this year was no exception. Big or small, each of our governments shares some common issues and has tackled similar problems. This event was intended to help your government reach the next level, we according to our attendees, this event had you on your way.

As usual, we rely heavily on your input as we develop a training agenda. We heard speakers from various governments as well as our private partners as we explored ways to take our collection programs higher and higher. We tackled the following sessions:

  • Available technology and products
  • Compliance
  • Customer service
  • Basic collection techniques>
  • Negotiating and dealing with difficult customers
  • and so much more!

We had 17 states represented at the 2016 training and we've long believed that networking is probably the single biggest advantage to these types of events. There is simply no substitute for getting to know people who do what you do. We can't tell you how many ideas come out of lunch conversations, let alone the focus groups. If your government is struggling to move forward with collections, GRCA's Collector Training events are a great chance for you to connect with offices that have traveled that road.

Here's what some of our attendees had to say about the 2016 training:

"I really enjoyed the conference..the speakers, the people, along with the ideas that we left with. An awesome experience."

"This was my first time attending. It was a fabulous experience. I walked away with new ideas and goals to strive for. Thank you."

"This was my first experience with GRCA. I am very impressed with the conference and topics. I thoroughly enjoyed the presentations..."

"I always attend this conference because unlike other I have attended, I always come away with at least one new thing I've learned and can apply in either my professional or personal life. Thank you for making this conference happen and at a cost that is easy on our agency budget so 2 of us are able to come."

"I enjoy the GRCA trainings/conferences. The topics are great and I am able to use the info in my daily work."

"This conference is wonderful!! I truly learned so much and came away with MANY questions for my department and administration. A real eye-opener!"

"The training sessions were very informative for my collection team. The topics were relevant and clearly presented."

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