2016 Collector Training

2016 Agenda

The following agenda is tentative. Descriptions will be added as sessions are confirmed. Please check back regularly for session changes and descriptions.

Day 1
AllTrack 1Track 2
6:00 - 8:00 PMWelcome Reception/Registration/Networking
Get the most out of this conference by coming to the Welcome Reception and start connecting with your peers. For light eaters, the yummy selection of hot and cold hors d'oeuvres might just fill you up.
Day 2
AllTrack 1Track 2
7:30 - 8:30 AMContinental Breakfast/Registration/Exhibit Area
8:35 - 10:00 AMGeneral Session: Be Incredible!
10:00- 10:15 AMBreak/Exhibitor Area
10:15 - 11:45 AMLarge Office Focus GroupSmall Office Focus Group
11:50 AM - 1:00 PMLunch and Exhibitor Area Open
1:00 - 2:00 PMBasic Collections I: Writing letters, assessing ability to pay, negotiating, setting payment plans, and talk offsCollector Technology
2:05 - 3:00 PMCustomer Service for CollectorsGet More from Outsourcing
3:00 - 3:15 PMBreak/Exhibitor Area
3:15 - 4:30 PMGeneral Session: Behavioral Economics
EveningOn your own
Day 3
AllTrack 1Track 2
7:30 - 8:30 AMContinental Breakfast
8:30 - 9:30 AMGeneral Session: Communication Power
9:35 - 10:30 AMGeneral Session: Complying with Legal Requirements
10:30 - 11:00 AMBreak/Exhibitor Area/Check-out
11:00 AM - 12:00 PMSkiptracing Logically for Efficiency and ResultsCultivating a Productive Collection Environment
12:00 - 1:00 PMLunch/Exhibitor Area
1:00 - 2:00 PMBasic Collections II: Dealing with difficult customers, collecting from businesses, and last resort remediesCoaching and Training for Success
2:05 - 2:15 PMClosing Remarks