2018 Collector Training

2018 Agenda

**Please note the format change to 1/2 day Wednesday, full day Thursday, 1/2 day Friday.**

We realize travel arrangements can be tricky, but to get the most from your experience and out of respect for our speakers, we encourage you to plan your travel so you can attend the entire event.

The following agenda is tentative. Descriptions will be added as details are confirmed. Please check back regularly for session changes and descriptions.

Day 1
12:00 - 2:00 PMRegistration Open
2:00 - 3:00 PMCollection Skills: Soft skills (listening with empathy, establishing boundaries, managing conflict)
3:00 - 4:00 PMCollection Skills: Effective Communication
4:00 - 5:00 PMCollection Skills: Negotiating
5:00 - 6:00 PMFreshen up for reception
6:00 - 8:00 PMWelcome Reception/Registration/Networking
Our Welcome Reception is your first opportunity to start connecting with your peers. We'll provide a yummy selection of hot and cold hors d'oeuvres as you mingle.
Day 2
AllTrack 1Track 2
7:15 - 8:15 AMContinental Breakfast/Registration/Exhibit Area
8:15 - 8:30 AMConference Welcome
8:30 - 10:00 AMGeneral Session: Motivation
10:00- 10:15 AMBreak/Exhibitor Area
10:15 - 11:45 AMLarge Office Focus GroupSmall Office Focus Group
11:50 AM - 1:00 PMLunch and Exhibitor Area Open
1:00 - 2:00 PMManaging Stress and AttitudeTechnology and Contact Tools
2:05 - 3:00 PMEngaging Unresponsive DebtorsDoing More with Less
3:00 - 3:15 PMBreak/Exhibitor Area
3:15 - 4:45 PMGeneral Session: Team Building
EveningOn your own
Day 3
AllTrack 1Track 2
7:30 - 8:30 AMContinental Breakfast
8:30 - 10:00 AMGeneral Session: Compliance and Regulatory Changes
10:00 - 10:30 AMBreak/Exhibitor Area/Check-out
10:35 - 11:30 AMImproving Your Performance and Workflow (for collectors)Interagency Cooperation
11:35 AM - 12:30 PMTBALeadership Skills
12:35 - 12:45 PMClosing Remarks