There are vendors offering reminder calls as part of a pre-collection or collection strategy. Call outsourcing shows up in the courts and is popular for calling defendants and reminding them to appear in court.
Some governments opt to use a newer service called voice messaging. Voice messaging has been used by political campaigns and mass marketing programs for some time. This option allows government the ability to send pre-recorded electronic messages to large quantities of debtors thereby cutting down postage costs.
The technology is fairly state of the art and there are many web-based options. Voice messaging systems are becoming quite sophisticated allowing governments to send e-mail to a customer’s phone or extract and integrate information from a website into the message. An additional option in voice messaging routes a debtor who got an electronic call through an IVR to reach a collector.
Both of these technologies can be used in lieu of a predictive dialer or in addition to one. It all depends on the size, need and resources of the government agency making the decision.