Events

Webinars

Webinars are a great, low-cost way to get that extra training you've been looking for. GRCA offers sessions on a variety of topics throughout the year, so keep checking back to see what we're up to! And remember...

Webinars are always free to GRCA Members!

Attend as many as you like with your GRCA Membership. Government employees can become members for $75 per year. That's less than the cost of 2 webinars!

To find out more about joining GRCA, click here.

If you're already a member, just use the member registration buttons to sign up for webinars. If you've yet to join GRCA, please sign up using the non-member buttons.

Are You Suffering From Governmental Immunity Compliance Stress Syndrome (GICSS)?
November 28, 2017
10:00 a.m. PT/1:00 p.m. ET
Cost: FREE

Government collections can be stressful and the rules of engagement are blurred. Many government collection professionals struggle with the application of private sector consumer protection compliance requirements. Many wonder if governmental immunity really insulates their organization from liability others and gives them a free pass when it comes to compliance? Others strive to run organizations which treat their constituents with the dignity and respect and the rights afforded them under Federal and state law. During this session, attendees will examine:

  • Impact of governmental immunity on government collection practices
  • Consumer communication and payment preferences
  • Big changes in credit reporting practices
  • 5 steps to accept electronic payments - correctly

Compliance need not be stressful. It’s really just a path to excellence in the prudent collection of consumer payment obligations.

Your Presenter

Rozanne Andersen serves as Vice President and Chief Compliance Officer for Ontario Systems, LLC, the leading provider of software, contact management and compliance consulting services to the Accounts Receivables Management (ARM) and Revenue Cycle Management (RCM) industry.

Andersen has 30+ years of experience as general counsel, chief lobbyist, executive vice president and CEO of ACA International, as well as a practicing attorney specializing in banking and financial services.

Named Attorney of the Year by Minnesota Lawyer magazine, and “Industry Champion” and one of “5 Women You Should Know” by Collections & Credit Risk magazine, she is the industry’s leading expert when it comes to ARM and RCM compliance. She also was placed on the short list for two international compliance awards: Chief Compliance Officer of the Year and the Lifetime Achievement Award for Services to the Compliance Industry.

Andersen has also been a contributor to a variety of popular media organizations seeking commentary, including The New York Times, The Wall Street Journal, CNN, NBC News and Fox News Network.

Andersen earned her J.D. from William Mitchell College of Law, and her B.S. from the University of Minnesota.