Government collectors are relentlessly pursuing excellence in their every day processes and customer interactions. As acknowledgement of this effort, the theme for the 2011 event was “Gateway to Excellence”. The agenda includee sessions to help governments achieve excellence for their departments and their customers. Topics included:
- Legal Issues Facing Government Collectors
- Skip Tracing
- Tax Collection
- Court Collection
- Focus Groups, and More.
The training was held in St. Louis, a friendly city with a rich history and one of the world’s most recognizable landmarks. With baseball underway, the Gateway Arch, Forest Park, Citygarden, and so much more, attendees found plenty to do in their free time. After a day of learning and networking, many of us took in a St. Louis Cardinals baseball game at Busch Stadium.
The conference was held September 7-9, 2011 at the Hilton at the Ballpark, a modern hotel within walking distance of both Busch Stadium and the Gateway Arch.