There is no question that ample, ongoing training is crucial to employee retention and performance. GRCA encourages governments to develop a standardized collector training program and revisit it often as you refine your training process. A written training manual will be a useful desk-top reference tool for a new employee and coupled with your policy manual, will provide a basis for documenting an employee’s compliance with your policies.
Training methods and philosophies aside, there are a number of things you should cover with your new employee. This article is not intended to cover every aspect of training, but it will attempt to highlight the various components of a solid training protocol.